Legal & trust
Agreements, privacy & security.
Review the agreements for PatientLock services, understand how we handle information, and find answers to security and privacy questions.
Commercial agreements
Master Services Agreement
The terms governing PatientLock customer engagements.
Standard Non-Disclosure Agreement
Confidentiality terms for discussions about PatientLock products, research, and services.
Service Agreements & Statements of Work
Service-specific scope for SilverSky-delivered managed security and PatientLock advisory work.
Software License Agreement
License terms for VitalSec software components and Rusty.
Service Level Terms
How binding service levels are established in executed Service Orders and SOWs.
Terms of Use
Terms for the PatientLock website, public resources, and evaluation offerings.
Acceptable Use Policy
Rules for lawful and authorized use of PatientLock services.
Privacy & data
Privacy Policy
How PatientLock handles personal information.
Data Processing Agreement
Processor terms for covered personal-data processing.
Business Associate Agreement
HIPAA business-associate terms when PatientLock processes PHI for a covered engagement.
Subprocessors
Core and service-specific providers that may process customer data.
Security & trust
Security & Trust
How PatientLock protects access, handles data, and supports security reviews.
Vulnerability Disclosure
How to report a potential security issue.