Service agreements & statements of work.
One commercial MSA, with service-specific Statements of Work for the services included in your PatientLock engagement.
Commercial agreement
The single PatientLock Master Services Agreement. Executed Service Orders and Statements of Work identify the services and terms that apply to a customer engagement.
Master Services Agreement
The single commercial Master Services Agreement governing PatientLock customer engagements, together with executed Service Orders and Statements of Work.
SilverSky services
Managed security delivered through SilverSky, with service scope, responsibilities, and service levels.
Security Awareness & Phishing Training
Security awareness training and phishing testing, including customer responsibilities and service terms.
Managed Detection & Response
Managed detection and response, monitored data sources, escalation, reporting, and service levels.
Email Security
Email protection services, administration, responsibilities, and service terms.
Network Protection
Managed network security, firewall services, customer responsibilities, and service levels.
MDR & Managed Endpoint Protection
Managed detection and response with managed endpoint protection, including scope and service levels.
vCISO and advisory
Security leadership and assessment services delivered by Ryan Sanders and the PatientLock advisory team.
vCISO Advisory
Security strategy, governance, policy assessment, incident readiness, risk reporting, and corrective action planning.
HIPAA/HITECH Security Risk Assessment
HIPAA/HITECH security risk assessment scope, deliverables, and customer responsibilities.
The Master Services Agreement is the commercial foundation. Your executed Service Order and applicable Statement of Work identify the services, supplier terms, service levels, and customer-specific terms that apply. Contact PatientLock for help with your engagement.