PatientLock

During an incident

Know what was true before the incident, what changed, and what happened next.

VitalSec keeps evidence around controls, exposure, changes, remediation, and follow-up checks connected over time. When an incident occurs, security, legal, brokers, and claims teams can work from that history instead of starting from a blank page.

Before, during, and after

The most useful incident history starts before the incident.

Evidence is stronger when it was collected as the environment changed, not reconstructed after a loss. VitalSec keeps enough history to explain what was known, what happened, what was done, and what the environment showed afterward.

01

See what was true before the event

Use the evidence already collected before the incident to review control state, important changes, open exposure, remediation, and what the organization could prove at that time.

02

Keep the incident timeline connected

Keep incident events, relevant control state, actions, source evidence, and supporting records together instead of rebuilding the story from separate tools later.

03

Check the environment after corrective work

After containment or remediation, read the affected environment again and distinguish a completed task from a change that was actually verified.

04

Prepare the evidence that needs to be shared

Claims Operations organizes approved evidence packages and delivery records while Evidence Continuity preserves the source evidence and history behind them.

Different jobs, shared evidence

Each team needs a different answer. They should not need a different history.

VitalSec keeps customer and role permissions intact while authorized evidence moves to the people who need it.

Security & incident response

See what changed, what was known, what was done, and what was verified without reconstructing everything from scratch.

Legal & compliance

Review a source-linked timeline instead of gathering screenshots, tickets, and exports after the fact.

Broker

Carry authorized security and incident evidence into claim coordination or a later renewal conversation.

Carrier

Review structured incident and control evidence inside the authorized claims workflow. Coverage and claim decisions remain with the carrier.

What VitalSec does not decide

VitalSec provides evidence. People still make the legal and insurance decisions.

VitalSec does not determine coverage, liability, or whether a claim is payable. It preserves and organizes authorized evidence so the people making those decisions have a clearer history to work from.